E99 Responsible Gaming — Enjoy entertainment in a controlled and safe way
E99 believes that entertainment is truly enjoyable only when it doesn't disrupt the balance of your life. Our responsible gaming policy is committed to keeping every user informed and protected.
Last updated: January 2026
What is our commitment to responsible gaming?
E99 is not just a gaming platform — it’s a responsible community. We believe the best way to enjoy online gaming and betting is through awareness and self-control. Mental and financial well-being of every user is our top priority.
We believe gaming should be a source of fun, not a problem. That’s why e99 encourages users to enjoy entertainment responsibly at every step. On this page, you’ll find how to protect yourself and your family.
We are always committed to protecting your mental and financial wellbeing.
Supporting users to make the right decisions.
How to recognize signs of risky behavior
Recognizing when gaming becomes a problem is crucial. If you or someone close shows several of the signs below, take time to reflect and get help if needed.
- Spending beyond your budget
- Betting more to recover losses
- Gaming while in debt
- Unable to stop gaming
- Playing in secret from family and friends
- Reduced focus at work or studies
- Feeling restless or irritable when not gaming
- Anger or frustration from losing
- Changes in sleep or eating habits
- Avoid Playing Around Family & Friends
- Lying about gaming activities
- Increasing conflict in relationships
How to set time and budget limits?
The most effective way to practice responsible gaming is to set limits beforehand. e99 advises users to answer two questions before each session — how long will I play today and what is my maximum spend?
Decide in advance the maximum amount of BDT you want to spend on entertainment each week and never exceed that limit.
Set a daily maximum number of hours for gaming. Avoid long continuous sessions and take regular breaks.
If you lose a certain amount, stop gaming for the day. Trying to recover losses increases the risk of losing even more.
Important to remember: Gaming should not be relied on as a source of profit. The chance of winning every bet is limited. So only play with extra income that won’t affect your livelihood even if lost.
What self-control features are available?
E99 offers several self-control tools that users can activate themselves. Using these tools doesn’t show weakness; it shows you are a conscious and responsible player.
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Set Deposit Limits
Set a maximum deposit limit daily, weekly, or monthly. Once reached, no further deposits are allowed.
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Temporary breaks (Cooling-off)
You can voluntarily suspend your account temporarily from 24 hours up to several weeks. During this time, logging in will be impossible.
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Self-exclusion
You can fully close your account for a long-term break, set for a minimum of six months, by requesting it through the support team.
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Option to stop promotions
You can choose to stop receiving bonuses and promotional offers anytime to avoid extra temptation.
How do we ensure protection of minors?
The minimum age to participate on the e99 platform is 18 years. Protecting minors from gaming is our ethical and legal responsibility. Age verification is done during registration, with additional documents requested if needed.
All new accounts undergo birthdate verification. Identity is confirmed if needed with national ID or passport. Accounts found to belong to minors are immediately closed.
If your device is also used by underage family members, please enable browser parental controls. Never share your login details with others.
If you suspect: If you suspect any underage person you know is using e99, please report immediately to [email protected]. We will take prompt action.
Balance your life and consider professional support
Gaming is a small part of life — not the whole of it. Family, friends, work, health, and hobbies together create a fulfilling life. At e99, we want you to enjoy gaming, but never let it distract you from what matters most.
If you feel gaming is getting out of control, don’t try to handle it alone—seek professional help. This is not a sign of weakness but a brave and right choice.
Openly talking with family or trusted friends is often the easiest and most effective first step.
Consult a psychologist or addiction expert. National Mental Health Service Centers are available in Bangladesh.
Our support team is always here for you. Contact us directly to set account limits or close your account.
Log in to your account and chat with us directly
For more questions, contact us FAQ Section View
Ready to start entertainment consciously?
Join e99 and enjoy a healthy, safe gaming experience by using our responsible gaming features.