E99 Privacy Policy — how your data is securely protected
Protecting the privacy of our users’ personal data is e99’s highest priority. This policy explains what information we collect, why, and how we keep it safe.
Last Updated: January 2026
What information do we collect?
When registering and using e99, various types of information are collected. This data collection aims to fully develop the service and ensure user security. We only collect information essential for providing the service.
- Full Name & Date of Birth
- Mobile Number & Email Address
- National ID or Passport Number (for verification)
- District or City of Residence
- IP Address and Device Type
- Operating System and Browser Version
- Session duration and page visit details
- Screen Resolution and Language Settings
- Last four digits of your Bkash or Nagad number
- Transaction Amount (৳) and Date
- Deposit and Withdrawal History
- Partial Bank Account Information
- Betting and Gaming History
- Preferred Games and Categories
- Records of promotions & bonus usage
- Support Team Communication History
What is this information used for?
E99 uses collected data only for specific and legitimate purposes. We never use data beyond what is necessary or without the user’s consent. Every use of data has a clear legal basis.
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Account Management & Verification: Information is used to verify identity, secure accounts, and prevent illegal activities.
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Payment Processing: Payment information is needed to ensure safe deposits and withdrawals in Bangladeshi Taka (৳) and prevent financial fraud.
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Service Development: User experience is analyzed to continuously improve platform games, interface, and features.
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Relevant Promotional Information: Relevant bonus and promotion offers are sent based on user preferences, but only with permission.
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Legal Obligations: Retention and provision of certain information are mandatory to comply with applicable laws and regulatory requirements.
Do we use cookies?
The e99 platform uses cookies to ensure proper functionality and improve your user experience. These small data files are stored on your device to recognize you on future visits. Cookie usage is limited, and no personal sensitive data is ever stored in cookies.
These cookies are essential for keeping your login session active, security tokens, and language preferences. Without them, the platform won’t function properly.
These cookies are used to understand which pages are most visited and how long users stay on each, helping us improve the quality of our service.
These cookies remember your preferred game categories, bet amounts, and interface settings so you don’t have to reset them every time.
You can control or delete cookies via your browser settings. However, disabling necessary cookies may prevent some platform features from working properly.
Data retention, third parties & security
How is information stored?
All user information on e99 is stored securely on servers using SSL (Secure Socket Layer) encryption. Data is retained while the account is active and for the legally required period afterward. Once the account is closed, personal information is deleted within the specified time frame.
Is any information shared with third parties?
E99 never sells or rents users’ personal data to third parties. Information may only be shared in the limited situations below:
- Payment Gateway — for transaction processing (only necessary info)
- Game Software Providers — for a seamless gaming experience
- Law Enforcement — mandatory for legal orders or investigations
What rights do you have over your data?
E99 believes every user has clear and enforceable rights over their data. We fully respect these rights and are committed to responding to all legitimate requests. Any of the requests listed below can be submitted to our support team.
You can request a copy of all personal information stored in your account, which we will provide within the specified time.
You can request corrections for incorrect or incomplete information, and we will update it as soon as possible.
You may request deletion of your personal information after closing your account, and it will be processed provided there are no legal restrictions.
Request Processing: Requests to access, correct, or delete information are usually processed within 30 business days. However, some data may be retained for legally mandated periods, in which case you will be informed accordingly.
Policy Changes & Contact Information
About Policy Changes
E99 reserves the right to update this Privacy Policy at any time. Important changes will be notified on the platform and the “Last Updated” date at the top will be revised. Continuing to use the platform after updates means you accept the new policy. We recommend reviewing this page regularly.
What to do if you have privacy questions?
If you have any questions, concerns, or requests about this Privacy Policy, please contact our support team. We are always ready to assist and committed to safeguarding your privacy. Typically, we respond within 24 to 72 hours.
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For more answers to common questions, visit our FAQ Section See.
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